Frequently Asked Questions

If one applicant is approved and another is not, please contact our leasing office to discuss your options.

Your deposit is refundable, minus any deductions for damages beyond normal wear and tear, outstanding balances, or cleaning fees. Refunds are processed within 30 days of move-out per applicable state law. ​

Applying at Sugar Mill Apartments is simple! Browse our available floorplans, select your preferred home, and click Apply Now to begin your online application. Once the application is submitted for all applicants, our leasing team will review your application and follow up within 24-48 hours. Upon approval, you will sign your lease electronically and pay your move-in costs to secure your home.

​Most applications are reviewed within 24-48 hours of submission. Our leasing team will contact you with a decision and any next steps.

To complete your application, you will need:
- A valid government-issued photo ID
- Proof of income - Contact the office for acceptable income sources
- Application fee per applicant

Applicants must have a combined household income of at least 3 times the monthly rent. For example, for a $1409.00 apartment, a minimum income of $4,227.00 per month is required.

We accept:
- Most recent pay stubs (most recent 6 to 8 weeks)
​- Most recent tax returns (if self-employed)

Short term lease options are available at a premium monthly rate, after the first initial 12-month lease is completed. Contact our leasing office for current availability and pricing.

Current available terms include: 12 months. ​

Sugar Mill does not currently have a preferred employer program. ​

A written notice of at least 60 days is required prior to your move-out date. Please refer to your lease agreement for full details.

On move-in day, you will meet our team at your set appointment time to pick up keys, complete a home condition checklist, and review community guidelines. All move-in costs must be paid in full, electricity active in your name, and valid renter's insurance active before keys are released. ​

Before moving out, please schedule a walkthrough prior to the move out day. Please remove all personal items, ensure the home is in original condition, return all keys, FOBS, gate remotes and complete an in person move out inspection with the office staff. Deposit processed within 30 days per state law.

Yes, a security deposit is required at Sugar Mill Apartments. Please contact the leasing office for more information on the deposit.

All of our homes come with a sunroom with large windows that maximize natural light.

Yes. All residents must maintain renter's insurance with a minimum liability coverage of $100,000. All lease holders must be listed on the policy and Sugar Mill Apartments must be listed as an Additional Interest. Please contact the leasing office for the Additional Interest information. Proof of active coverage must be provided prior to or at move-in.

We offer:
- In-Person Guided Tour: Meet with a leasing professional
- Virtual Tour: View our community online anytime.

Tours are available during leasing office hours:
- Monday - Friday: 10am to 6pm
- Saturday: 10am to 5pm
- Sunday: Closed
Walk-ins welcome; we recommend scheduling in advance.

Sugar Mill offers 1-bedroom and 2-bedroom homes ranging from approximately 1181 sq ft. to 1645 sq ft. Explore all layouts amd availability.

The key difference between the DLX and REG floorplans are the flooring type and countertop color. The DLX floorplan has hardwood style plank flooring throughout with the exception of the bedroom(s). Visit our floorplans page for full layout details.

We will do our best to show you your specific unit. We will offer a tour of any available units we have open and ready for show. Your unit will be freshly cleaned and move-in ready. ​

Our apartments feature 9ft ceilings throughout. ​

All of our floorplans include a sunroom, usable as a den, home office, or play room. ​

Every home is professionally cleaned and inspected before move-in. ​

Absolutely! We will note your preferences - upstairs unit, walk-on unit, facing the nature trail. Our team will do their best to match you.

Availability changes quickly! We recommend submitting your application as soon as possible. View availability or contact our leasing office.

​Our leasing team will present you with comparable alternatives matching your preferences for size and floorplan.

We will notify you approximately 90 days before your lease expiration with renewal options. To renew, you will accept the offer that is sent via email and sign the renewal lease agreement online. ​

Rent can be paid securely through our resident online portal using debit, credit, or ACH bank transfer. Rent can also be paid through Money Gram at participating locations.

Rent is due on the 1st of each month. A late fee will be applied if rent is not received by the 3rd of the month.

In addition to monthly rent, residents are responsible for water (based off of usage), a monthly service fee, our smart bundle (includes cable, internet, valet trash service, and pest control), pet fees (if applicable), electricity, and renter's insurance. ​

​Early termination is possible with a 60-day written notice. An early termination fee of 1 months' rent will apply in addition to the notice. Please review your lease or contact our office.

We recommend setting up utilities 1 week before move-in:
- Electricity: Georgia Power
- Water/Sewer: COMMUNITY-BILLED
​- Internet: Spectrum (Internet and Basic Cable are provided, but you will have to contact Spectrum to sign for equipment needed).

Internet is included as part of the Smart Bundle. ​

​Internet service is provided through Spectrum and is included in the Smart Bundle. Spectrum is our preferred/exclusive provider.

​Complimentary Wi-Fi is available in the clubhouse, fitness center, and pool area.

Electricity is provided by Georgia Power. Contact them at 1-888-660-5890 or www.georgiapower.com. We recommend setting up electricity at least 1 week before move-in.

Yes! Our professional maintenance team is available to assist Monday through Friday. Work orders can be submitted on our resident portal. Please call our office for any emergency maintenance. Emergency maintenance is available 24/7.

Submit requests through our resident portal, the resident portal app on your device, or call our leasing office at 706-562-9583. For emergencies, call the office immediately, 706-562-9583, and follow the prompts.

​Standard requests are typically completed within 1-3 business days. Complex repairs may take longer -- we will communicate any delays. Emergencies are prioritized.

​We do not offer furnished apartments, but our team can recommend local furniture rental services.

Apartments include washer/dryer connections. We can recommend a local vendor that provides machines to rent. ​

All homes at include:
- Appliances: Stainless steel and Black refrigerator, range, dishwasher, microwave
- Cabinets: White Raised Panel
- Flooring: Wood-style plank flooring and Carpet
- Window Coverings: White Faux Wood Blinds

We do not have patios/balconies. Each floorplan does include a sunroom. ​

Per fire safety regulations, grills are not permitted within 25 ft of any building. Community grilling stations are available at the pool, as well as our front pond area. ​

​No. Subletting and short-term rental platforms such as Airbnb, VRBO, or similar services are not permitted per your lease agreement.

We do not allow residents to change the paint color in the home. ​

​Yes! Standard hanging using nails or small anchors is permitted. Excessive damage beyond normal wear and tear may result in deductions from your security deposit.

Residents are welcome to add compatible smart devices with management approval. ​

Sugar Mill does not offer reserved parking. ​

Sugar Mill is a neighborhood-style community with amenities including:
- Clubhouse
- Resort-style pool
- Fitness Center
- Dog Park
- Playground
- Nature trail
- Detached storage rooms and garages
- Community Coffee Bar
- Business Center
- Package Room
​- Pond with picnic/grilling area

​Our community allows for two parking spaces per apartment. Additional guest/overflow parking is available throughout the community.

Amenity areas are for residents and approved guests only:
- No glass in pool areas
- Two guests limit and guests must be accompanied by a resident
- No profanity, loud music, or activities that would disturb others
- Clean up after pets in all outdoor areas
- Observe posted hours and quiet hours
​Full community standards are in your lease and welcome packet.

Pool hours: 10AM to 10PM
Fitness Center hours: 24/7 with key fob access
Business Center hours: 24/7 with key fob access
​Package Room hours: 24/7 with key fob access

The clubroom is available for private reservations. A reservation fee plus a refundable deposit is required. Contact the leasing office to book. Availability is first-come, first-served. Clubroom rental does not include the pool area.

The pool is open 7 days a week from 10AM to 10PM. Hours may be adjusted seasonally or for maintenance -- check the resident portal or contact the office for updates.

Yes! The pool is open year-round, weather permitting.

Yes! Sugar Mill Apartments feature landscaped grounds, an expansive dog park, picnic area with a grill around our front pond, koi pond, and a beautiful nature trail with a creek. ​

No. As a community of one and two-story homes, elevators are not applicable. If you have accessibility needs, please contact our leasing team.

Our community allows for two parking spaces per apartment. Additional guest/overflow parking is available throughout the community. We offer detached garages for an additional monthly fee. Please contact the leasing office for availability.

​Recycling is collected via the blue bins at the compactor area. Please follow posted guidelines.

Valet Trash Service is included in our Smart Bundle. Trash is picked up Sunday through Thursday evening outside of your door. Trash cans should be placed back inside your home no later than 9am the following day. Trash can also be taken to the compactor area at any time. Bulk items or hazardous items will need to be disposed of offsite at the expense of the resident. Contact the office for full guidelines.

​Packages are delivered to our Community Package Room. 24/7 access is available with your resident key fob.

Storage units and detached garages are available for an additional monthly fee. Contact the leasing office for pricing, sizing and availability.

A detached garage or storage room is the ideal place to store bicycles securely. Please contact the office for price and availability.

Yes. Quiet hours are 10:00PM to 10:00 AM daily. We ask all residents to be respectful of neighbors at all hours. ​

​You will have full access to all amenities beginning on your move-in date. Your key fob will be activated at your move-in appointment.

​Yes! We welcome pets at Sugar Mill. We allow up to 2 pets per home. Breed and weight restrictions may apply -- see our full pet policy.

We welcome cats & dogs
- Max pets: 2 per home
- One-time pet fee per pet
- Monthly pet rent per pet
- Breed restrictions: Contact the office or see our Rental Policy
- Yard responsibility: Residents must maintain a clean property, including prompt pet waste removal.
All pets must be approved and registered with the office.

​Yes! Each resident may bring up to 2 guests at a time. Residents are responsible for ensuring guests follow all community rules. Guests must be accompanied by a resident at all times.

​Yes! Guests may use overflow parking. Please be mindful of neighbors and avoid blocking driveways or fire lanes.

Guests are welcome to stay for up to 14 consecutive days or 30 days per calendar year without prior approval. Extended stays require written approval. Long-term guests may need to apply as an additional lease holder. ​

​Sugar Mill is nestled in beautiful North Columbus, offering the feel of a quiet residential neighborhood with easy access to shopping, restaurants, and grocery stores.

Yes! Nearby grocery options:
- Publix at 7600 Schomburg Road Columbus, GA 31909
- Walmart Supercenter at 5448 Whittlesey Blvd, Columbus, GA 31909
​Note: Community is designed for car-friendly living; Publix is a short 3-minute drive away.

Nearby dining options include:
- Mike & Eds Bar-b-que- 3-minute drive
- Mabella Italian Steakhouse- 7-minute drive
- B.Merrell's American Cuisine - 7-minute drive
See our full neighborhood map for more information.

Nearby coffee options include:
- Starbucks - 2 miles
​- Dunkin Donuts - 2 miles

Highlights near Sugar Mill:
- Whitewater Express: 11 miles
- National Infantry Museum - 18 miles
​- Stroll Along the Columbus Riverwalk - 7.2 miles

Sugar Mill is designed for car-friendly living. Uber, Lyft or local taxi services are available in the Columbus area. ​

The commute from Sugar Mill to FIS or TSYS: - By car: approximately 14 minutes via highway. ​

Sugar Mill is served by Muscogee County School District
- Elementary School: Eagle Ridge Elementary
- Middle School: Blackmon Road Middle School
- High School: Shaw High School
​For more options visit GreatSchools.org or contact Muscogee County School District directly.